Here listed are the catered terms and conditions “T & Cs” for HUNTER CHALETS SAS, 24D Chemin du Pied de la Plagne, 74110, Morzine, France; hereafter referred to as “Hunter Chalets” “We”, “Our”, or “Us”. These terms and conditions relate to the rental of catered properties supplied through Hunter Chalets. You can find out if a chalet is run by HUNTER CHALETS SAS by referring to the small print on each individual chalet page.
AGREEMENT
1.1 The catered terms and conditions contained in this document, together with your booking form,
comprise the contract between Hunter Chalets SAS and all persons listed on the booking form. The contract is deemed to have been made as soon as the booking form has been sent and completed online by the group leader, accompanied by a non-refundable deposit (detailed in section 2.1) or full payment as applicable. The “booking form” refers to the soft e-copy or paper copy of the original booking form and the incorporated catered terms and conditions filled in by the group leader.
1.2 By completing a booking form, the group leader agrees on behalf of all listed members that:
1.2.1 He/she has read the catered terms and conditions and agrees that all members of the group
are bound by them
1.2.2 He/she is over 18 years old
1.2.3 He/she consents to our use of information as stated in our privacy policy (available by clicking
on the following link: https://hunterchalets.com/privacy-policy/
1.2.4 All information provided to Hunter Chalets SAS is correct and accurate
1.3 You must read these booking conditions carefully before booking your holiday with Hunter
Chalets. The person making the booking on behalf of the Client (the group leader) accepts the
booking conditions on behalf of all persons defined as “Client”. It is the responsibility of the group
leader to bring these booking conditions to the attention of all persons included in the booking and
to ensure that they are respected. Validation of a booking by the Client implies acceptance without
restriction or reservation of these General Conditions.
1.4 The group leader making the booking is deemed to have made the booking exclusively on his/her own behalf and the other members of the group staying with him/her. Bookings on behalf of third parties are not permitted.
1.5 When payment has been made over the telephone, without a booking form being completed, a
contract will come into existence immediately between you and Hunter Chalets upon processing of a
credit/debit card payment for the deposit or full payment of your holiday. This will be oral
confirmation of your booking. Written confirmation will be subsequently sent via email.
1.6 The group leader is responsible, on behalf of all other members of the group, for all matters
relating to the booking, thus he/she will be personally liable for all monies due to Hunter Chalets
from the remainder of the guests listed on the booking form. The “group leader” refers to the
person stated as such on the booking form.
1.7 If at any time, prior to the start of the holiday, there is a change of group leader, Hunter Chalets
must be notified, either by email or telephone, by the original group leader.
1.8 Under no circumstances are additional guests allowed to stay in the catered property, other than
those specified on the booking form. Failure to comply with this may result in your booking being
terminated immediately in resort and you and your party being asked to vacate the relevant catered
property immediately. No compensation will be paid for this. “Catered properties” means the
property you are occupying, as stated on the booking form.
1.9 Please note that due to the nature of the services, you do not benefit from the 14-day cooling off period.
2.0 BOOKING
2.1 The booking made in accordance with clause 1.1 above shall not be final and the contract shall
not be entered into until the availability of the catered property has been confirmed by Hunter
Chalets SAS and upon the receipt of a non-refundable deposit of 25% of the total cost of the holiday
(the “Deposit”) unless otherwise agreed by Hunter Chalets. A booking enquiry will not be held until a
full deposit is received. A completed booking form must also be submitted within 7 days to complete
a reservation.
2.2 Should a booking be requested in writing/email or verbally, without payment of a deposit, the
booking will be deemed not secure until deposit monies are received. Thus, Hunter Chalets reserves
the right to re-book the same week in the same accommodation to another client without
notification.
2.3 When you receive your confirmation invoice, please check all details carefully to ensure that they
are correct. If there are any errors on the confirmation invoice, please bring them to our attention
within 7 days of the invoice being issued, otherwise we will assume that the details shown are
correct and a change fee will be charged if changes are subsequently required.
2.4 The final balance outstanding on your holiday must be paid 10 weeks before the start date of
your holiday with Hunter Chalets. For bookings made within the 10-week start date period, the full
cost of the holiday will be payable at the time of booking to secure your reservation.
2.5 If the final balance is not received 10 weeks before the start of you holiday with Hunter Chalets,
we reserve the right to cancel the booking and retain any deposit paid and levy cancellation charges
as outlined in section 5.5 and 5.6 below. Hunter Chalets then reserves the right to re-book the same
week in the same catered property to another client without notification.
2.6 If you, or your party, change any of your flight details after having booked your holiday, and
Hunter Chalets SAS has made airport transfer, or any other arrangements on your behalf, an administrative charge of €50 may be incurred, which will be added to your final balance.
2.7 If you agree to reserve a whole catered property on an exclusive use basis, the group leader is
liable for the full cost of that property, as stated on your booking form, irrespective of party size and
final number of guests confirmed. Please note, if your party size exceeds the agreed maximum
capacity of the catered property, as stated on your booking form, an additional charge will be
incurred.
2.8 As group leader, payments for catered properties on behalf of a group must be made in one
lump sum. This applies to deposits and also final balances. Hunter Chalets cannot accept multiple
payments from multiple individuals for group bookings.
Payments made by the client will only be considered final once Hunter Chalets has received the said
sums.
3.0 PRICES AND PAYMENT
3.1 Prices are based on exclusive use of the properties and will therefore remain the same
irrespective of the number of guests, up to the maximum capacity. We reserve the right to increase
our prices and therefore offer no guarantee that postponed reservations will be offered at the same
price as the original booking.
3.2 The prices quoted on the Hunter Chalets website for catered accommodation include only one
week’s (7 nights) accommodation, plus: Breakfast on 7 mornings; Afternoon tea on all 7 days; Evening meal on 5 nights cooked by a private chef; Specially selected drinks, including wine and Champagne; 24-hour resort driver service; Daily Housekeeping.
Prices do not include lift passes, equipment hire, lessons, flights, transfers or travel costs, travel,
holiday and medical insurance or childcare.
3.3 Hunter Chalets guarantees the price of your holiday as quoted at the time of booking and as
stated on your booking form. Hunter Chalets reserves the right to increase or decrease the
advertised price of unsold holidays at any time.
3.4 Details of a valid credit card will be taken pre-arrival or on arrival at the property in resort as
security against damage, loss, breakages and additional cleaning charges, as more specifically
detailed in section 7.0. These details will be kept for the duration of your stay and by you agreeing to
these catered terms and conditions, you are agreeing to allow Hunter Chalets to charge that card in
Euros or Pounds Sterling in the event of any damages, losses, breakages or additional cleaning
charges. Acceptable payment types are bank transfer, to our GBP or Euro French bank accounts, and
credit or debit card.
3.5 Hunter Chalets will not be held responsible for charges incurred by yourself for international
bank transfer costs or charges imposed on you by your bank or card issuer. This also includes
payment discrepancies or additional costs caused by variations in exchange rates used by your bank
or card issuer.
3.6 In the event of unpaid payments, the group leader will be contacted to make immediate
payment by other means. In the event of non-payment by other means or a new payment not being
honoured within 72 hours of Hunter Chalets making the request, we reserve the right to cancel the
booking and retain any deposit paid, and to levy a cancellation charge as set out in 4.0 below. Hunter
Chalets then reserves the right to re-book the same week of the same property to another client
without notice or refund of any sums already paid by the client in respect of the booking.
3.7 In the event of late payment of your final balance, any charges or loss of revenue incurred on our
behalf will be added to your balance. We reserve the right to cancel your holiday should you fail to
pay your final balance. No compensation will be provided.
3.8 Hunter Chalets will endeavour to resolve any discrepancies during your stay. It is also your
responsibility to report to us any damage you notice to the property on arrival or during your stay.
You remain responsible for any damage to the property or its facilities caused by you or any member
of your party during your stay. In the event that any damage to the property is not brought to our
attention during this period, and is discovered after your departure, we will contact you within 72
hours of your departure from the property to advise you of the cost of repairing the damage to the
property.
3.9 Any outstanding items purchased on your behalf during your holiday will be outlined on your bill
and are payable by credit or debit card before your departure.
3.10 All prices include taxe de séjour tourist tax.
4.0 AMENDMENTS AND CANCELLATION
4.1 Hunter Chalets will not be liable to pay you any compensation or refund if the failure to perform
any of its obligations under your booking results from events, circumstances or causes beyond our
reasonable control (and which we could not, even with all due care, foresee or avoid). Such events
may include, but are not limited to, acts of God, war or threat of war, riots, civil commotion, terrorist
activities (actual or potential), labour disputes, volcanic ash clouds, governmental decisions, natural
or nuclear disasters, epidemics, pandemics, adverse weather conditions, fires, closure of ports and
airports, and any other similar events beyond our control (“Force Majeure”).
4.2 You may cancel your stay at any time, provided that the group leader makes the cancellation in
writing/email. Hunter Chalets accepts no responsibility for non-delivery or non-receipt of such
written cancellation. Cancellation fees are as follows:
4.3 In the event of cancellation by you, the deposit paid will be retained in full by Hunter Chalets,
regardless of the date of cancellation.
4.4 Cancellation Charges
LENGTH OF NOTIFICATION GIVEN CANCELLATION CHARGE
Up to 10 weeks before arrival date = Entire deposit
8 – 10 weeks before arrival date = 60% of total booking cost
6 – 8 weeks before arrival date = 70% of total booking cost
4 – 6 weeks before arrival date = 80% of total booking cost
Less than 4 weeks before arrival date = 100% of total booking cost
Once the outstanding balance has been settled, the customer shall be reimbursed after accounting
for cancellation fees. Any unsettled balance, minus refund amount, remains payable in its entirety.
4.5 Non-receipt of the balance of the cost of the holiday will not be taken as notification of
cancellation. Groups will still be liable for cancellation charges as shown above if they subsequently
cancel the holiday.
5.0 LIMITATION OF LIABILITY
5.1 Hunter Chalets does not accept any liability where-so-ever or how-so-ever arising, or pay
compensation for:-
a) Any Force Majeure event.
b) Adverse weather or traffic conditions, avalanche, mud slips, slides and snow conditions and
the effect any of these may have on travel arrangements, accommodation and activities.
c) Limitations imposed by resort authorities, ski-lifts, ski school or ski hire operators.
d) Travel arrangements made by the group or on behalf of the group.
e) Any personal injury or death, where-so-ever or howsoever arising, caused to any visitor
and/or any member of the group for their duration of stay.
5.2 These limitations are not intended to exclude any statutory rights the group and/or visitor may
have.
6.0 RESPONSIBILITIES AND BEHAVIOUR
6.1 Guests should act in a way that is respectful to staff, other guests and local residents at all times
and in a way that does not damage Hunter Chalets’ reputation. All guests must recognise that the
properties are within residential areas and thus keep noise levels appropriate at all times and
minimise any disruption to neighbours. Guests must observe a 22:00 curfew for outdoor noise or
excessive noise within the property.
Hunter Chalets will not be held responsible for any official fees or fines incurred for noise or breach
of peace and reserve the right to refuse to further accommodate guests in breach of this section.
Groups in breach of any part(s) of this section will result in all contractual obligations being
terminated immediately and no compensation will be payable.
6.2 Smoking within any of Hunter Chalets properties is strictly forbidden. Those wishing to smoke
should do so outside the property, disposing of cigarette butts in a designated ashtray. Any group
found to have anyone smoking in the properties will be charged €500 for an external commercial
cleaning company fee.
6.3 The use of illegal substances in any of our properties will not be tolerated. Anyone found to be
using or supplying such substances will be evicted from the property with immediate effect. This
could lead to the entire group being evicted. No compensation will be paid.
6.4 It is the responsibility of the group to ensure that the property is locked at all times. Any group
who fails to lock the doors and windows of the property will be liable for any stolen property
belonging to Hunter Chalets or the Owner as a result of such negligence. Hunter Chalets will not be
held responsible for any theft or loss of personal property from the Property or vehicles.
6.5 It is your responsibility to ensure you have all the necessary legal travel documents in place
depending on your nationality. It is your responsibility to check which documents are required
before you travel and ensure you have those in place for the duration of your holiday. Please ensure
your passport is valid beyond your return date. Hunter Chalets will not be held responsible to any
legal changes made to travel requirements between the time of booking your holiday to departure.
No refunds or compensation will be made by Hunter Chalets in the circumstance where any
government changes to travel regulations are imposed.
6.6 You are responsible for ensuring that you have full medical and travel insurance cover
throughout your stay at Hunter Chalets from the date of booking. Winter/mountain sports and
travel involve a degree of risk and therefore we insist that you take out adequate travel insurance in
order to cover any accidents during your holiday, for which Hunter Chalets will not be held
responsible.
Hunter Chalets will only be liable for death or personal injury if it is a direct result of an act or
omission of our employees in the performance of their duties, unless the cause of such death or
personal injury is due to: – Your acts or omissions or those of a third party not connected with the provision of your
booking; – an event which could not have been foreseen or prevented even by exercising all due care.
However, acceptance of this liability is subject to you informing us of any claim in writing within 28
days of the end of your holiday.
6.7 It is your responsibility to park your car in a safe and designated area that does not obstruct any
neighbouring property or snowplough access. All personal or rented vehicles are left at the owner’s
or user’s risk and must be parked in a safe and authorised parking space. Hunter Chalets will not be
held responsible for any damage or theft of your vehicle.
6.8 It is your responsibility to familiarize yourself with the fire exits and fire extinguishers in the
property when you arrive.
7.0 DAMAGES, LOSS, SURPLUS CLEANING, THEFT AND BREAKAGES
7.1 Details of the party leader’s valid credit card will be taken during the booking process or on
arrival as security against damage, loss, breakages and additional cleaning charges. By you agreeing
to these Catered terms and conditions you are agreeing to allow Hunter Chalets to charge said card
in Euros or Pounds Sterling in the event of any damages, losses, breakages or additional cleaning
charges.
7.2 Should any items or property be lost or damaged during your stay, you must notify Hunter
Chalets. Any damage or loss caused by any member of the group must be paid for in full before
departure by the party leader. In the event that we are not notified of the loss or damage before
your departure, Hunter Chalets will contact you within 72 hours of you leaving the catered property
to confirm additional charges to be charged. These will be deducted from the party leader’s credit
card on file.
7.3 By accepting these terms and conditions, the client undertakes to take good care of the items,
goods and equipment forming part of the property or made available to him/her during the stay and
to return them at the end of the stay in the same condition as the client found them on arrival. Any
loss of or damage to any of these goods and equipment forming part of the property or made
available to the client, will be charged to the client prior to departure on the basis of the cost of
replacing them with new material.
7.4 Our keys for catered properties are security keys, therefore, should you lose a key, you will be
charged €250 for a replacement. This charge will be made immediately using a credit / debit card.
7.5 Any client not properly securing the exits or windows of the property, including balcony, garage
and hot-tub access doors, will be liable for any Hunter Chalets property stolen as a result of that
negligence.
7.6 Hunter Chalets will not be held responsible for any theft or loss of any personal possessions from
our premises / vehicles. Whilst Hunter Chalets will endeavour to ensure the security of guests’
personal possessions, Hunter Chalets cannot guarantee it.
7.7 It is up to the group leader to ensure that each member of the party is responsible for the safety
of all their own personal possessions, documents and equipment. No responsibility or liability will be
accepted in respect of such items, as it is a condition of your booking (and therefore reasonably
assumed by Hunter Chalets) that all guests have taken out appropriate insurance to cover such loss
and/or damage. For the avoidance of doubt, please note that this section also applies to mountain
bikes, road bikes, ski/snowboard equipment and any other “high value items” that guests have
brought with them on holiday.
8.0 CHECK-IN AND CHECK-OUT TIMES
8.1 Check-in time is strictly 16:00. Check-out time is strictly 10:00. Whilst we understand that some
groups may wish to arrive earlier or depart later on those days, Hunter Chalets need to maintain
these timings in order to prepare the properties for the next guests. We will happily store luggage
should your flight schedule mean you arrive before or after our check-in and check-out times,
however, we cannot guarantee any access to the properties.
9.0 DRIVER SERVICES
9.1 Hunter Chalets provide a driver service within resort for your convenience. The use of this
vehicle is taken entirely at your own risk and Hunter Chalets SAS takes no responsibility for death or personal injury caused through the use of this service. Seatbelts must be worn at all times.
9.2 The driver service is available to your group at all times between 16:00 on your arrival day to
10:00 on your departure day. Your driver’s phone number will be given to you at the start of your
holiday. All calls made to the driver’s French mobile phone are at the guest’s own expense and will
not be reimbursed by Hunter Chalets.
9.3 When phoning for a collection, please allow the driver at 15/20 minutes to reach you.
9.4 If travelling with children or babies who require a car seat, it is your responsibility to bring a car
seat that is correctly fitted to your child with you. Children under the age of 12 should be
accompanied by an adult at all times. Hunter Chalets will not be held responsible for children unable
to use the driver facility due to lack of appropriate car seat or presence of an adult.
10.0 PROPERTY FACILITIES
10.1 In order to maintain and protect our properties, outdoor shoes, ski boots and snowboard boots are not permitted in the properties at any time. Slippers are provided for your convenience.
10.2 All outdoor equipment such as skis, boards, boots, bikes and sledges must be left in the boot
room or other outdoor designated area. This includes any equipment belonging to the group. On
arrival you will be shown the secure storage areas where your equipment can be kept. All
maintenance and fitting of equipment must be done in the boot room or outdoor area.
10.3 Towel rails are strictly for towels only. Please do not hang any wet swimwear or ski clothes on
these rails as dyes from the materials may irreparably transfer to the rail. If any towel rail is
damaged in such a way the group will be charged for a replacement towel rail.
10.4 Under no circumstances should wet clothes be hung on radiators or radiator covers. This is a
fire hazard and strictly forbidden.
10.5 Fires and stoves should be managed sensibly and should not be overloaded or obstructed in any
way. Clothes should not be dried by the fire or stove. Hunter Chalets will not be held responsible for
any damage to items as a result of being placed too close to the fire.
10.6 Guests use hot tubs and swimming pools at their own risk. We recommend that children under
the age of 12 and pregnant women do not use the hot tub. Under 16 year olds must be accompanied
at all times in the hot tub or pool. Please be aware that the area around the hot tub can become
slippery and that ice may form on the deck around it in the winter season. When using the hot tub,
drinks must be kept in plastic glasses without exception. Any broken glass in a hot tub will result in
the hot tub being permanently closed and any subsequent damage, repair costs or inconvenience to
the following weeks clients will be charged accordingly and before the groups departure. Chalet staff
reserve the right to close the hot tub at any time if it is being misused, if guests are not observing
rules or curfews or if there is any chemical imbalance or breakdown. Compensation will not be
payable in such cases and prior notice is not necessary. Hunter Chalets take meticulous care of the
hot tubs and drain, clean and replace water for every new group. Daily chemical checks and
maintenance are recorded according to the law. In the interest of hygiene, all persons using the hot
tub are required to shower before entering.
10.7 Where the property has a barbecue, pizza oven and outdoor bar, it has to be operated by the
chef and chalet staff. Damage caused to them by guest use will be charged accordingly.
10.8 Where the property has a sauna, it is to be used at each guest’s own risk. We recommend that children under the age of 12 and pregnant women do not use the sauna. Under 16-year-olds must be accompanied at all times in the sauna. In the interest of hygiene, all persons using the sauna are required to shower before entering.
10.9 Where the property has a treatment room, a third party professional therapist will be brought
in to offer treatments. It is the guest’s responsibility to discuss their medical history and the
treatments with the therapist. Hunter Chalets accept no responsibility for any injury that may be
caused by a therapist or any reaction the products used. Hunter Chalets presumes that all guests,
before using any chalet facilities, have read, understood and agreed to these catered terms and
conditions.
All members of the group are deemed to have read, understood and accepted these terms and
conditions of use, prior to using the facilities of the property.
11.0 CHILDREN & ANIMALS
11.1 No matter how much care is taken, our catered properties are not childproof. Hunter Chalets
will not be held responsible for any accidents occurring within the catered properties. It is the
parent’s responsibility to ensure their children are supervised at all times.
11.2 Hunter Chalets can provide high-chairs, cots and stair gates for infants and babies. However,
Hunter Chalets accept no responsibility should an accident or injury occur as a result of the use of
such items. Parents assume full responsibility for the safety and wellbeing of their children at all
times.
11.3 Childcare is not provided by Hunter Chalets and must be arranged with our concierge who will
recommend a third-party professional. Children under 16 must therefore be accompanied at all
times in the properties.
11.4 Children’s meals are provided when requested and notice of such should be written on the
booking form.
11.5 Unless expressly agreed in advance in writing by Hunter Chalets, animals are not allowed.
Hunter Chalets will be pleased to discuss the conditions for the accommodation of guide dogs for
the blind or visually impaired.
11.6 Well-behaved and clean pets are welcome in most of our properties by prior agreement with
Hunter Chalets. A £150 extra cleaning fee applies. Pets are not allowed on the furniture or beds.
12.0 DIETARY AND SPECIAL REQUIREMENTS
12.1 Any food allergies must be brought to Hunter Chalets attention at the time of booking. Please
indicate the severity of such allergies where applicable, for example, “peanut allergy so severe it can
be triggered by inhaling airborne particles.”
12.2 Dietary requirements should be added to the booking form at the time of booking. Any new
dietary requirements should be brought to our attention as soon as possible in order to allow the
chef time to adequately prepare.
12.3 Any special food and beverage requirements, such as birthday cakes and externally-sourced
foods or drinks, should be added to the booking form at the time of booking.
12.4 We will endeavour to source any specially required food or drink where given ample prior
notice. Such special purchases will be charged to your bill including any shipping or import charges
we incur in sourcing these for you. Such items which are requested but not consumed will still be
charged in full and no compensation will be given by Hunter Chalets.
13.0 AIRPORT TRANSFERS AND AIRLINES
13.1 Hunter Chalets will arrange all of your transfer requirements. These are not included in the cost
of your holiday and must be paid on or before the final balance is due.
13.2 As standard, Hunter Chalets book private road transfers for each group. This means you travel
only with your party and do not wait for other tourists or flights to arrive. Should you wish to book a
shared transfer, you must notify Hunter Chalets at the time of booking.
13.3 In accordance to French Law, no alcohol can be consumed in transfer vehicles. Our third party
partners reserve the right to confiscate any alcohol being consumed in their vehicles.
13.4 In the case of unforeseen circumstances, out of Hunter Chalets or a third party provider’s
control, such as but not limited to flight delays, cancellations, lost luggage, adverse weather and
road conditions, you may be required to wait in the airport until the situation can be resolved or
another method of transport is arranged. If this happens, you will be notified immediately upon
arrival and kept informed of the situation by Hunter Chalets.
13.5 Due to adverse weather or road conditions, it may be necessary to extend airport transfer
times. Such decisions will be made by our partners providing the transfer service and you will be
notified of such changes as soon as they are made. Any person who misses a connecting flight, train
or other transport, due to not being ready to leave the resort at the agreed time, will not be
compensated by Hunter Chalets or our third party partners. Nor will any other members of the
group who are inconvenienced, delayed or miss connections as a result of that person.
13.6 Hunter Chalets reserves the right to dispatch a group and vehicle without all members present
in the unusual instance where members of the group do not show up on time and are not
responding to phone calls or are under the influence of drugs and/or alcohol and causing delays to
the group. Any such person left in resort is responsible for arranging their own transfer and/or
accommodation needs and Hunter Chalets accepts no responsibility for this and compensation will
not be payable to the client.
13.7 Any costs incurred due to unforeseen circumstances resulting in you missing your flight should
be claimed against your holiday insurance.
14.0 STAFF DAYS OFF
14.1 Hunter Chalets’ chefs, drivers and hosts have two days off per week. Typically, this is a Tuesday
& Thursday, however, if you require staff to change these dates for any reason, it must be agreed at
the time of booking. Hunter Chalets reserves the right to change the staff days off at any time.
Guests will be notified immediately of such changes.
14.2 On the staff days off, a continental breakfast and afternoon tea will stiil be provided for that
day. In the evening, guests can enjoy a meal in a restaurant or can order food to come to the chalet.
Please note that our catered properties are not insured for groups to cook for themselves.
15.0 – COMPLAINTS
15.1 In the unlikely event of you having a complaint with any part of your holiday, you should notify
the Hunter Chalets staff immediately. All complaints will be dealt with seriously and by a member of
management who will endeavour to rectify the situation as soon as possible.
15.2 Any complaints made on or after departure will not be considered. Complaints cannot be
accepted for snow conditions, weather, closures of ski-lifts and services offered by third party
suppliers, or anything outside of Hunter Chalets’ direct control.
15.3 Our liability is in all cases limited to the reimbursement of the sums actually paid by the
customer and we shall not be considered as responsible or in default for any delay or non-
performance resulting from the occurrence of a case of force majeure usually recognised by French
jurisprudence.
16.0 – THIRD PARTY SUPPLIERS / ACTIVITIES / CONCIERGE SERVICE
16.1 Hunter Chalets can assist in sourcing and booking any of the extra services you may need when
on holiday. These services are subject to the terms and conditions of the individual third party
companies. Hunter Chalets reserve the right to charge an administration fee on such bookings.
16.2 Hunter Chalets has researched to the best of its ability the practices of the third party providers
of activities and transport which our concierge service will book on behalf of the client. In the event
of any unforeseen circumstances, accident or event due to the actions of a third party, Hunter
Chalets shall not be held liable. Bookings made to third party providers by our concierge on behalf of
the client will be bound by the third party supplier’s terms and conditions which are available upon
request.
17 INSURANCE
17.1 Please note that Hunter Chalets does not provide winter sports or other travel insurance to its
clients. It is your responsibility to ensure that you and your party have appropriate and adequate
insurance.
17.2 It is a condition of booking with Hunter Chalets that all clients (including all members of their
party) provide proof of personal insurance covering:
- Cancellation or interruption of your trip;
- Travel delays and transfer costs (including additional costs incurred in the event of delay);
- Emergency medical expenses, including but not limited to, mountain rescue, ambulance and
repatriation costs; - Winter sports and any activities you may do in the resort;
- Risks and costs incurred by third parties as a result of damage to property or adjacent
property caused by you or any member of your party, your employees or visitors during your
stay;
In the event that you fail to obtain appropriate insurance in accordance with this clause, we will not
be liable for any costs incurred or claims made against us as a result of your failure to comply with
this condition.
We also recommend that you take out adequate insurance to cover your personal belongings.
17.3 In order for us to assist you in an emergency, it is helpful for us to have information about your
travel insurance policy. Please provide us with this information at the time of booking.
18 DATA PROTECTION
18.1 We are committed to protecting your privacy. Please see our privacy policy on our website. We
may disclose to our suppliers information about you, such as your name, contact details, travel
preferences and any special needs or dietary requirements you have provided to us for yourself and
your travelling companions, in order to fulfil their obligations.
18.2 We do not sell any information or our mailing list to other organisations. Please note that
security regulations may require us to provide government agencies with access to the data you
disclose to us.
18.3 We would like to keep you informed of last-minute availability, offers and other news relating
to resorts/resort centres that we think may be of interest. We will send you an invite to subscribe to
our mailing list after your holiday or you can subscribe now.
19.0 TERMS OF CONTRACT
19.1 All descriptions on the Hunter Chalets website are given in good faith and are believed to be
correct. This is in relation to all aspects, including activity pricing and information.
19.2 For the avoidance of doubt in the event of any conflict between the details on the Hunter
Chalets website and the catered terms and conditions, the provisions of the catered terms and
conditions prevail.
19.3 The contract and the agreement is made in accordance with these catered terms and
conditions.
19.4 If you book through a Travel Agent, they will act to pass information from you to us and vice
versa. They may also receive payment from you for your reservation and will subsequently transfer
the funds to Hunter Chalets. Any advice given to you from your Travel Agent, which is not based on
advice given to them by us, is their responsibility. In these circumstances we do not accept liability if
incorrect advice is given to you by your Travel Agent
We partner with various Travel Agents or other third parties and so our chalets and apartments may
appear on third party websites. We have no control over the contents and practices of these
websites. You access and rely upon the contents of these third party websites solely at your own
risk. We accept no responsibility for the contents of and practices of any third party websites. You
should therefore not solely rely on any descriptions that are not on our website.
20.0 MISCELLANEOUS
In the absence of proof to the contrary, the data recorded in the Hunter Chalets computer system
constitutes proof of all transactions concluded with the client.
21.0 APPLICABLE LAW AND DISPUTES
These booking conditions and all matters arising from them are subject to and governed by French
law and are subject to the jurisdiction of the competent French courts.