What data do we collect?
Our company collects the following data:
When you use the LiveChat function on our website, we collect the details you provide to us in the pre-survey chat. This usually includes your name and email address. In our LiveChat account, your chat history will be saved so we can offer personalised service each time you return to chat with us. Depending on your security settings, we may be able to see what pages you have visited on our website.
Hunter Chalets newsletter sign-up
We will collect your name, email address and your permission to sign up to the Hunter Chalets email.
Contact us form
When using our contact us form, we will collect your name, email address, phone number and the message details that you send to us will be sent to the firstname.lastname@example.org email address.
Surveys or competition
Occasionally we may upload a survey or competition entry form to our website. We will collect and process the data that you provide to us.
We may upload forms to our marketing channels and collect the data you provide us with. This may include your name, phone number, email address and holiday preferences.
How do we collect your data?
- You directly provide Hunter Chalets SAS with most of the data we collect. This could be through LiveChat, forms, digital marketing channels or sign-ups on our website.
- When you use or view our website via your browser’s cookies.
How will we use your data?
Hunter Chalets SAS collects your data so that we can:
- Process your enquiry
- Email or call you about your enquiry
- Send you our email newsletter
- Process the data for our surveys
Sharing your data
We may share your Data with the following groups of people for the following reasons:
- Our employees, agents and/or professional advisors – to respond to questions and queries
How do we store your data?
Find out how your data is stored on LiveChat.
Find out how your data is stored on our email host, Campaign Monitor.
Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
Opting out of Marketing
If you no longer wish to be contacted for marketing purposes, please email your details to email@example.com
What are your data protection rights?
Hunter Chalets SAS would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Hunter Chalets SAS correct any information you believe is inaccurate. You also have the right to request complete information you believe is incomplete.
The right to erasure – You have the right to request that Hunter Chalets SAS erases your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Hunter Chalets SAS restricts the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our company’s processing of your personal data, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: firstname.lastname@example.org or write to us at Hunter Chalets SAS, 24D Chemin du Pied de la Plagne, 74110, Morzine, France.
What are cookies?
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.
- Understanding what pages you visit
- Understanding how you use our website
- Understanding if you follow us on social media and visit our website
- Which language you may speak
What types of cookies do we use?
There are a number of different types of cookies, however our site uses:
Functionality – Hunter Chalets SAS uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in. A mix of first-party and third-party cookies are used.
You can set or adjust your cookies settings on our cookies pop-up or set your browser to not accept cookies. However, as a result, some of our website features may not function as a result.
Privacy policies of other websites
How to contact us
How to contact the appropriate authority
If you wish to report a complaint or if you feel like our company has not addressed your concerns in a satisfactory manner, you may refer your complaint to the relevant data protection authority within the country you live in.
Changes of business ownership and control
We may also disclose data to a prospective purchaser of our business or any part of it.
In the above instances, we will take steps with the aim of ensuring your privacy is protected.